General Questions
What is life insurance?
Life insurance is a contract between you and an insurance company.
In exchange for premium payments, the insurer provides a lump-sum
payment, known as a death benefit, to your beneficiaries in the
event of your passing.
Why do I need life insurance?
Life insurance provides financial security for your loved ones. It
can help cover expenses like funeral costs, debts, or ongoing living
expenses, ensuring that your family is protected.
Coverage and Benefits
How much life insurance coverage do I need?
The amount depends on your financial situation, including income,
debts, living expenses, and future needs. A general rule of thumb is
to have coverage worth 10-12 times your annual income.
Who can I name as a beneficiary?
You can name any individual(s), trust, or entity as your
beneficiary. Common choices include spouses, children, or charities.
Can I change my beneficiaries?
Yes, you can update your beneficiaries at any time by contacting us.
Payments and Premiums
How are premiums calculated?
Premiums are based on factors such as age, health, lifestyle, and
the type and amount of coverage you choose.
What happens if I miss a premium payment?
If you miss a payment, there is usually a grace period during which
you can pay without losing coverage. However, it's important to pay
on time to avoid policy cancellation.
Claims Process
How do my beneficiaries file a claim?
Beneficiaries can file a claim by contacting our customer service
team and submitting the required documentation, including a copy of
the death certificate.
How long does it take to process a claim?
Claims are typically processed within 30 days after receiving all
necessary documents.
Additional Information
Can I cancel my policy?
Yes, you can cancel your policy at any time. For permanent policies,
you may receive the cash surrender value.
What is a rider?
A rider is an add-on to your policy that provides additional
benefits, such as accidental death coverage or waiver of premium in
case of disability.
Is life insurance taxable?
Generally, the death benefit is not subject to income tax. However,
there may be exceptions, so it's best to consult a tax advisor.